2jet bet Privacy Policy — How We Handle Your Data

Section 1

Introduction

This Privacy Policy ("Policy") describes how 2jet bet ("we", "us", "our", "the Platform") collects, uses, stores, protects, and shares the personal information of players and visitors who use the 2jet bet website and services available at https://2jetbet.app.

2jet bet is an online casino and sports betting platform serving players in Pakistan. This Policy applies to all personal data processed in connection with your use of the 2jet bet platform — including account registration, identity verification, PKR deposits and withdrawals, game activity, Loyalty Points programme participation, and communications with the support team.

By registering a 2jet bet account or using the platform in any capacity, you acknowledge that you have read and understood this Privacy Policy. This Policy is incorporated by reference into the 2jet bet Terms and Conditions and forms part of the overall agreement between you and 2jet bet. If you do not agree with the data practices described in this Policy, you should not use the 2jet bet platform.

Section 2

Data Controller

For the purposes of applicable data protection law, 2jet bet acts as the data controller in respect of personal data collected through the platform. As data controller, 2jet bet is responsible for determining the purposes for which, and the manner in which, your personal data is processed.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a potential data security concern, please contact the 2jet bet support team through the live chat function inside your logged-in account dashboard, or reach out via email at the address provided in Section 13 of this Policy.

Section 3

Personal Data We Collect

2jet bet collects personal data in the following categories, depending on how you interact with the platform:

3.1 Registration and Identity Data

When you create a 2jet bet account, we collect the information you provide during the registration process. This includes your full name, date of birth, email address, Pakistani phone number, and the username and password you create. This data is essential to establish and manage your account.

3.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations — which apply prior to processing your first PKR withdrawal — we collect documentary evidence of your identity and address. This typically includes a scan or photograph of your valid Pakistani CNIC or passport, and where required, a recent utility bill or bank statement showing your current address. KYC data is processed and stored with enhanced security controls.

3.3 Financial and Payment Data

We collect the details of the PKR payment methods you use to deposit and withdraw funds on 2jet bet. This includes your Easypaisa or JazzCash wallet number, HBL, UBL, or MCB Bank account details, or SadaPay account reference as applicable. We also retain a record of all deposit and withdrawal transactions including PKR amounts, timestamps, and transaction reference numbers.

3.4 Gaming and Platform Activity Data

We collect data about your activity on the 2jet bet platform, including games played, wagers placed in PKR, Loyalty Points earned and redeemed, bonus offers accepted, session durations, and game outcomes. This data is used for account management, responsible gaming monitoring, and bonus administration.

3.5 Device and Technical Data

When you access 2jet bet, we automatically collect certain technical information about the device and connection you are using. This includes your IP address, device type and model, operating system, browser type and version, and network carrier information. This data is used for fraud detection, security monitoring, and platform optimisation.

3.6 Communications Data

If you contact 2jet bet support via live chat or email, we retain records of those communications. This includes chat logs, email correspondence, and any documents shared during support interactions. Communication records are used for quality assurance, dispute resolution, and account security purposes.

Section 4

How We Use Your Personal Data

2jet bet uses the personal data we collect for the following defined purposes. We do not use your data for any purpose that is incompatible with the purposes listed below without providing prior notice and, where required, obtaining your consent.

• Account operation: To create, manage, and maintain your 2jet bet account, process your PKR deposits and withdrawals, and administer your Loyalty Points balance.
• Identity verification and KYC: To verify your age (18+) and identity in compliance with anti-money laundering (AML) obligations and responsible gaming requirements.
• Fraud prevention and platform security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and misuse of the 2jet bet platform.
• Responsible gaming: To monitor gaming activity for indicators of problem gambling, enforce deposit limits and self-exclusion restrictions, and provide responsible gaming tools within your account dashboard.
• Customer support: To respond to your inquiries, resolve account disputes, and process complaints submitted via live chat or email.
• Legal and regulatory compliance: To comply with applicable Pakistani legal requirements, respond to lawful requests from regulatory or law enforcement bodies, and maintain records as required by law.
• Platform improvement: To analyse aggregate platform usage data (in a non-personally identifiable form where possible) to improve game performance, banking features, and the overall 2jet bet user experience.
• Marketing communications (with consent only): To send you information about 2jet bet promotions, new game launches, and offers relevant to your play history — but only where you have explicitly consented to receive such communications. You may withdraw marketing consent at any time from your account settings.

Section 5

Data Sharing and Third Parties

2jet bet does not sell, rent, or trade your personal data. We share personal data with third parties only in the following limited and defined circumstances:

5.1 Payment Processors

To process your PKR deposits and withdrawals, 2jet bet shares relevant financial data with the approved payment providers you use — including Easypaisa, JazzCash, HBL, UBL, MCB Bank, and SadaPay. These providers process payment data under their own privacy policies and applicable financial services regulations.

5.2 Identity Verification Providers

To complete KYC verification, 2jet bet may share identity documents with third-party identity verification service providers. These providers are contractually obligated to process data exclusively for the purpose of identity verification and are prohibited from using your data for any other purpose.

5.3 Regulatory and Law Enforcement Bodies

2jet bet may disclose personal data to regulatory authorities, law enforcement agencies, or courts in Pakistan where required by applicable law, court order, or regulatory demand. We will notify you of any such disclosure to the extent permitted by law.

5.4 Service Providers

2jet bet works with a small number of trusted service providers for platform hosting, security monitoring, and customer support infrastructure. These providers access personal data only to the extent necessary to perform their contracted services and are bound by data processing agreements that prohibit independent use of your data.

Section 6

Cookies and Tracking Technologies

2jet bet uses cookies and similar tracking technologies on the platform to support the following functions:

• Essential cookies: Required for core platform functions, including maintaining your logged-in session, remembering your preferred game settings, and processing PKR transactions securely. Essential cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Used to collect aggregate, anonymised data about how players navigate the 2jet bet platform. This helps us identify technical issues and improve page performance — particularly for users accessing the platform on Pakistani mobile networks.
• Functional cookies: Store preferences such as language settings and responsible gaming tool configurations that personalise your 2jet bet experience.
• Security cookies: Support fraud detection and account security systems by identifying unusual device or session behaviour patterns.

2jet bet does not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertising networks. You can manage non-essential cookie preferences through the cookie settings panel accessible from the platform's footer. Note that disabling essential cookies will affect your ability to use core 2jet bet features including the login process and payment functions.

Section 7

Security Measures

2jet bet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:

• 256-bit TLS encryption for all data transmitted between your device and the 2jet bet platform, covering login, payment, game data, and support communications.
• Encryption at rest for sensitive personal data including KYC documents, payment method details, and PKR account balances.
• Two-factor authentication (2FA) available for all player accounts as an optional additional security layer, accessible from Account Settings.
• Automated fraud detection systems that monitor for unusual login patterns, abnormal PKR transaction volumes, and other indicators of account compromise or misuse.
• Role-based access controls that restrict employee access to personal data strictly to those whose job function requires it.
• Regular internal security reviews and vulnerability assessments of platform infrastructure.

While 2jet bet takes all reasonable precautions to protect your data, no digital platform can provide absolute security guarantees. In the event of a data security incident that is likely to result in significant risk to your rights, 2jet bet will notify affected players in accordance with applicable legal obligations.

Section 8

Data Retention

2jet bet retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your 2jet bet account's active status.
• KYC and identity verification documents: Retained for a minimum of five years from account closure, in compliance with anti-money laundering regulations applicable in Pakistan.
• PKR transaction records: Retained for a minimum of five years from the date of each transaction, consistent with financial record-keeping requirements.
• Support communications: Retained for two years from the date of the relevant interaction, after which records are deleted unless they are relevant to an ongoing dispute or regulatory investigation.
• Marketing consent records: Retained for three years from the date of consent, or until consent is withdrawn — whichever is earlier.

On expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. If you close your 2jet bet account, data subject to mandatory legal retention obligations will be held for the required retention period before deletion; all other account data will be deleted within 30 days of closure.

Section 9

Your Privacy Rights

As a 2jet bet player, you hold the following rights in relation to your personal data. These rights can be exercised by contacting the support team via live chat inside your logged-in account dashboard, or by email at the address in Section 13:

• Right of access: You may request a copy of the personal data 2jet bet holds about you. We will provide this within 30 days of a valid request.
• Right to rectification: If personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. Account details such as email address and phone number can also be updated directly from your account settings.
• Right to erasure: You may request deletion of your personal data where there is no lawful basis for continued retention — for example, where data is no longer necessary for the original purpose, or where you withdraw consent and no other legal basis applies. Note that mandatory legal retention obligations (e.g., AML record-keeping) may limit the scope of deletion requests.
• Right to restrict processing: You may request that 2jet bet restrict the processing of your data in certain circumstances — for example, while the accuracy of data is under dispute.
• Right to withdraw marketing consent: Where you have consented to receive marketing communications from 2jet bet, you may withdraw that consent at any time from the notifications settings in your account dashboard. Withdrawal of marketing consent does not affect the lawfulness of processing prior to withdrawal.
• Right to complain: If you are dissatisfied with how 2jet bet has handled your personal data, you have the right to raise a complaint. Contact us first via live chat to allow us to investigate and respond. If the matter is not resolved to your satisfaction, you may escalate to the relevant data protection authority.

Section 10

Minors and Age Policy

The 2jet bet platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. Age verification is conducted during the KYC process, and accounts where the player is determined to be under 18 will be immediately closed.

If you are a parent or guardian and believe that a person under 18 in your household has registered a 2jet bet account, please contact our support team immediately via live chat. We will investigate, close the account, and delete all associated personal data in accordance with this Policy.

Section 11

International Data Transfers

In order to operate the 2jet bet platform and deliver services to players in Pakistan, some personal data may be processed by service providers located outside Pakistan — for example, platform hosting infrastructure or identity verification providers that operate internationally.

Where personal data is transferred outside Pakistan, 2jet bet ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Policy. These safeguards include contractual data processing agreements with service providers that impose obligations consistent with applicable data protection standards.

2jet bet does not transfer personal data to any jurisdiction or entity where an adequate level of data protection cannot be ensured through contractual or other appropriate mechanisms.

Section 12

Changes to This Privacy Policy

2jet bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform operations. The effective date displayed at the top of this document indicates when the current version came into force.

Where changes to this Policy are material — meaning they affect the purposes for which your data is processed, the categories of data collected, or your privacy rights — 2jet bet will notify registered players via the account dashboard notification system or by email to the address registered with your account, with reasonable advance notice before the changes take effect.

The current version of this Policy is always accessible at https://2jetbet.app/privacy-policy. Your continued use of 2jet bet after the effective date of an updated Policy constitutes acceptance of the revised terms. If you do not accept the revised Policy, you should cease using the platform and contact support to arrange account closure.

Section 13

Contact Us — Privacy Queries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 2jet bet processes your personal data, please contact us through one of the following official channels:

• Live Chat: Available 24/7 inside your logged-in 2jet bet account dashboard. Live chat is the fastest channel for account-specific privacy queries and data access requests. English-speaking support agents are available around the clock.
• Email: [email protected] — for written privacy queries and formal data subject requests. We aim to acknowledge all written requests within 24 hours and to respond fully within 30 days.

When submitting a data access or erasure request, please include your full name, registered email address, and a description of your request. For security purposes, we may need to verify your identity before processing the request.